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Racksterly Latest News, Updates and Upgrade Info

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Racksterly Latest News, Updates and Upgrade Info by : 3:00 pm On November 25, 2019

On this page, you will find the latest news, updates and upgrade information on Racksterly. This page is for both registered and prospective members.  It contains first-hand information from Racksterly, herself.

If you are a registered member on Racksterly, you would have observed that they usually update the website. Such updates sometimes may leave you thinking that the website has crashed. So, to avoid creating unnecessary fears in you, always visit this page.

Note that Racksterly has an official page on Facebook where they post updates about the site. Their official Facebook page address is https://fb.com/racksterly. Not yet a member? Here is a detailed guide on how to join Racksterly.

Check Racksterly Latest News in the comment section👇

racksterly - Everything Is Scary

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12 comments

  1. George Post author

    Over the past week or so, you may have had your account compromised or “hacked”, and your earnings transferred to a different bank account than yours.

    Now, why you would give your email address and password, or even more astonishingly, your ATM card details and (oh, the horror!) a transaction OTP to a total stranger over the internet we can’t exactly understand. But as they say, there’s nowt as strange as folk.

    We have a responsibility to protect our community, and you can be sure we’re taking this very seriously:

    You can no longer change the bank account information on your profile. If you absolutely need to change it (say, because your withdrawals to your linked bank account are failing), send us an email and we’ll do it for you. You must make sure, however, that the name on the new bank account you provide matches the name on your Racksterly profile. And don’t worry about missing your withdrawal day. You’ll be able to access your account until you’ve withdrawn your money.

    You can no longer change the email address on your profile. That’s pretty much self-explanatory.

    Sometimes, we get requests from users to provide a bank account they can make a payment to when they are experiencing issues making payments with Paystack. It’s not that we can’t. We just don’t, and the reason is accountability and speed. When you make a payment with Paystack, and something goes wrong, your bank has only one place to go and one person to talk to for answers, and you can be sure you were actually making a payment to us, and someone knows what happened to your money. You can also be certain you’ll get your money back, and fairly quickly too. You don’t get that with bank transfers, where the recipient might as well be your neighbour next door, and recovering it could take a lifetime. We’ll never ask you to transfer any money to any bank account. So, please don’t do it.

    Did we mention we don’t have an android app yet? That’s right, we don’t. So, if you’re using a “Racksterly app” you downloaded on the play store, we have no control over what happens to your data as you enter it on the app, and you’re practically begging to be screwed. Kindly uninstall it. We’ve contacted the app publishers to take the apps down, and they’ve acceded. So as of this moment, you shouldn’t be seeing any Racksterly apps on the Play Store.

    If your account has been hacked (assuming we can call fleecing a person of money they worked for by collecting and then changing their login details “hacking” – what a joke), kindly get in touch. We understand that the experience can be disorienting, and we’re here to help you get your account back.

    Send us an email with subject “Account compromised”. In this email, include as much information as you can about your account: your phone number, your subscription transaction reference, your full name, and the Facebook name on the profile, etc, and we’ll help you get right back in.

    We know that some persons had their earnings stolen/transferred to a different bank on their withdrawal day by those who took over their accounts. As much as we both know this is really your fault, you’re still our own, and we always take care of our own.

    Kindly send us as much information as possible explaining what happened. Screenshots with subscription payment evidence and your phone number (and even screenshots of the withdrawal confirmation email you received) will help expedite the process. We want to be able to verify that what you say happened actually happened without having to request additional evidence. Once that’s done, we’ll make a full payment of your earnings to your bank account (include your bank account in your email) on our account.

    We’ll be disabling withdrawals until 4:00 PM, 03.12.2019 GMT+1. That’s tomorrow. This is to give people with “hacked” accounts enough time to get their accounts back. Sorry if this ruins anything for you, but this is necessary to keep anyone losing the money they’ve worked hard for within the next few hours.

    We’re here for you.

  2. George Post author

    As the hours tick by, you’re probably starting to wonder whether you’ve been licked. You haven’t, and you won’t ever be. Not by us, anyway.

    We’ve attached some screenshots of what you’ll meet when you sign in once we’re done. Thought to include you in the process, so you see what we’re doing. And don’t read any meaning into the screenshots. We’ll explain when we’re done.

    We need to make sure everything works perfectly before we let you in. And if you’re still trying to sign in, you’re still hitting the old server, which is reaaaaly slow. We’ve set up a new cluster of several servers. When we’re done, and we point your Internet Service Provider to it through DNS (the internet’s phonebook, remember?), there’ll be no connection delays.

    It may be several more hours before we finish. There’s pressure, but we don’t want to make a mistake or cut corners because of it.

    Once we’re done, we’ll hit you up. Thanks so much for your patience.

    We’ve got you.

    PS: We don’t have a Twitter handle.

  3. George Post author

    We’re in the final stages of the do; we’re moving the database at the moment. To ensure data integrity, you won’t be able to sign in or do pretty much anything else on the site until we’re done. And if you’re still awake, hope you aren’t being fueled by Red Bull like we all are. Is 6 cans minimum per person safe? Jeez.

    You’re probably tense. Please don’t be. We had no inkling things would take this long.. Even so, we’ll still let you know here on Facebook.

    See you soon.

  4. George Post author

    We are done. Almost.

    This post is to give you a heads-up as to the current situation.

    You can sign in to your accounts now.

    However, we have been unable to process withdrawals.

    Reason? Paystack.

    It appears enough persons were convinced that we had cast a vanishing spell and proceeded to bombard Paystack with messages, causing a hold to be placed on our Paystack account. We’ve attached some screenshots so you can see just how bad it was. To everyone who contributed, thanks guys. We appreciate the new problem.

    Not that we blame Paystack. In absentia, the accused is guilty, and they could have had a problem on their hands if we actually had ulterior motives.

    So you know we aren’t fibbing, here’s a direct copy of the reply we received when we sent an email yesterday asking why we couldn’t make transfers to our users:

    Aminat Badara (Paystack Support)
    Dec 13, 23:19 CET

    Hi Ian,

    Please accept my sincere apologies for the hold on your transfers and the delayed response. I’ve been on the night shift and as such couldn’t respond as soon as you sent an email.

    We had to take the quick decision to temporarily put a hold on your transfers as a result of the increased disputes and complaints we had from customers within the past couple of days.

    I’d like to put a call through to you tomorrow so we can discuss some of our concerns.

    Could you please let me know the best time and phone number to reach you on tomorrow? I’ll be on the lookout for your response.

    Regards,

    Aminat,
    Paystack

    Thanks, dear Aminat.

    We’ve provided the best time (right away) and phone number they can reach us on. As we write this, we still await that call.

    It wasn’t just Paystack we had to deal with. We had to deal with our bank as well the day before yesterday, as we had our accounts frozen. Fortunately, we were able to have that resolved in less than 24 hours as it didn’t take long for them to confirm from our transaction records that there was nothing fishy going on and we weren’t attempting or even planning a disappearing act, and there was nothing to hide. There hadn’t even been any transactions/withdrawals during the period we were working to get things back up. Oh, and we talked to the bank in a face-to-face (those who need to know, know where to find us) – since we were all hands on deck and couldn’t take our eyes off the ball, some bank officials had to pay us a visit instead.

    We set up Racksterly in a way that maximizes accountability. So, if this ever went sideways, it wouldn’t be because we pulled the plug and ran away. There’s no running away.

    The new interface may take a little getting used to. We were planning to give a full update on how to use it (you’ll be surprised to find that the way things basically work hasn’t really changed that much, inspite of the several new features), and to tell you what happens to your missed earnings (we promised to take care of that, and we will).

    However, everything is taking a back seat until we’ve paid everyone who initiated a withdrawal. Which will be whenever we finish talking to Paystack. And please stop posting whatever you like to the S****m (that’s not what its meant for, as we’ll explain later (the activity balance too), and we’ll clear it soon anyway) until we get everything back on track.

    If you can’t sign in, try clearing your browser cache (you can use the guide here: https://www.refreshyourcache.com/en/home/), or using a different sim card.

    We have something really important to tell you, but for now, your money first. If there’s anything we’re yet to address, don’t shriek in the comments. This is just to let you know where we are at the moment. We’ll make a proper post covering everything that’s happened and the road ahead soon enough. And if you encounter any errors, please hold your horses. We’re not at 100% yet.

    Sorry if we caused you any heartache (even though we told you we really were working on it and you just chose to hurt yourself). And thank you to everyone who kept the faith, including those who emailed just to encourage us. We’re deeply grateful for the love and confidence.

    We’re here to stay. We’re here for you.
    No photo description available.

  5. George Post author

    TL;DR: We’re fully back. And something about the updates.

    Hello Fam,

    We’ve missed you.

    It’s been a rough ride these past few days. In the Racksterly way, we’ll be going over recent events, where we are now, and where we’re going, telling it like it is. Now strap in, it’s storytime.

    Let’s start with a story about why we closed our site for 3 days for maintenance?

    Would you be surprised if we told you we didn’t? We bet you would. But, we really didn’t. Now get comfortable, this one’s a freight train.

    We knew there was trouble in paradise when we started receiving emails from several users by the hour on the 11th, saying they weren’t paid for sharing, or they made a payment and still had the transaction pending, or even worse, got the much dreaded, “This site can’t be reached” message on their browsers. Some smart browsers like Chrome provided additional information like, “racksterly. co took too long to respond”. Now, a trained eye can tell all of these were symptoms of an unresponsive/overloaded web server. Or were they?

    We knew we were in dire straits when, by midday, even we couldn’t reach our website. What could be the problem? We had already gotten the biggest, and most powerful server Namecheap had.

    Starting midday, we got in touch with Namecheap. Asked for certain configuration changes. DDOS again, maybe? But we already had Cloudflare set up. Maybe it was a false positive – Cloudflare may have mistaken the traffic from our users for a DOS attack and throttled traffic. But, we figured, it wasn’t like Cloudflare to make such a mistake, and even the stats looked good. No matter, we tweaked the config anyway. Then, we relaxed mod_security on the web server. We did everything we possibly could to speed up the server. Every switch and change and toggle had us believing we had found the solution to the poor server performance and everything was under control (we really should have made that post to update you earlier). Still nothing. What to do? Upgrade, now! By midnight, we were resigned to the fact that we needed a bigger server, several of them in fact. Or did we?

    It wasn’t supposed to take long. Provision some new servers here. Move all files and databases there. Update some DNS records somewhere. Easy peasy. Except, it wasn’t easy peasy. We weren’t just getting a bigger server to move to – we already had Namecheap’s finest. And we’d grown tired of messaging them about our server slowing down once we reached a thousand plus users per second (it wasn’t looking good too; when users begin to experience issues with a website, they tell others, who also try connecting and then tell others, ad infinitum, worsening the problem, although in our case this proved to be a blessing down the road). We were going to move somewhere we’d have full control over our servers, so we could tweak them to our heart’s content, and not have to contact a remote technician whenever we had difficulty. Where? Destination Digital Ocean (for the unintiated, they provide unmanaged, bad-a*s servers).

    Thus, we began this migration that was totally unplanned for. By about midnight on day two (the 12th), we had packed our bags on the old servers, so to speak, and were slowly and carefully moving camp, to ensure we didn’t break anything. We hoped it’d be like the last time. Set up, then point everyone there via DNS. Boy, were we wrong! Configuring new, blank servers to match the environment Racksterly ran on and getting them to sync and work as a cluster took most of the day. We seemed to underestimate how long everything would take at every step of the way. Deciding to use a cluster we could always extend, however, was the best decision we could have ever made (in hindsight, it was just common sense). That’s because it forced us to use a totally seperate machine for the database (a cluster of database servers, in fact – everything had to have a backup now). And that proved pivotal.

    We estimated we’d be done by the evening of the 12th. We were, sorta. When we began importing the database to the new database cluster (by about midnight, the hour of the “Red Bull” post, which was when we actually closed off access to the site), something happened that we dismissed as nothing. As the queries were executed by the much faster web servers, the database server slowed down. When we tried opening a seperate configuration web page that relied on the database to load while the migration was in progress, the page took forever to load, then ended with the message, “This site can’t be reached”. Ring a bell? When the import ended, everything loaded fine. We should have known.

    As the Racksterly site loaded with lightning speed in the early hours of the morning on Day 3, we felt we had successfully resolved the issues. But, we held off on making any announcements so we could monitor the servers and ensure they were stable. That turned out to be the right call. As users flooded in, our website slowed down again. What the heck?! Average server load was 0.1%. Something wasn’t right.

    If the web servers weren’t breaking a sweat, and the site was slow, something was. And there was only one other place to go. Yeah, you got that right. It was the database server. We hadn’t exactly taken the biggest of them all, so we thought, “maybe its too small”. We forked a new cluster, then destroyed that one (that’s the reason you could sign in one moment, and couldn’t sign in the next, getting the “Forking DB clusters. Please wait…” message instead).

    The new cluster was massive, to put it mildly. It seemed our solution to every problem was “Get a bigger one!”. As this was the largest we could get on DO, it had to work or else! Forking-Forking. Copying-Copying. Importing-Importing. Slowly and carefully. When it was ready to roll, and we pointed the web servers there and began hitting it, things looked okay. For a while. As we approached a thousand users connected per second, our site slowed down again. “This can’t be happening!”, we thought. Yet, there it was, unfolding right before our eyes.

    Then we noticed something weird. The slow speed wasn’t something we got all of the time. We had restarted the servers, and on browsing the website without signing in, it loaded incredibly fast. Once we tried signing in though, (which is what everyone was doing, and which included hitting the database), it made snails feel like Usain. We had a pattern. When we looked at the database logs, we noticed throughput averaging 14 million queries per second. We were pushing the database server, and for only about a thousand users connected at the time, something really nasty was going on.

    So, we wrote a small program to log to a file whenever the database was queried. Lo-and-behold, there it was! Everytime a user tried signing in, the program that set up his session would make a blood-curdling number of queries on the database. For each user!.

    With thousands of users waiting on each keystroke, and with fatigue dogging our steps, we proceeded to modify core parts of Racksterly. When you’ve been without sleep for long enough, your appetite goes out the door, and your mind begins to play tricks on you. Nothing keeps you going besides sheer will, and a refusal to stop until the job is done. Humans aren’t designed to stay awake for so long, normally. But with thousands of users waiting with bated breath, sleep was a luxury we couldn’t afford. This was the third day, and Red Bull was our crutch. Everyone had had so many cans the next one was having next to no effect. But there was too much riding on this – we simply couldn’t quit or fail. We couldn’t afford to let down the people who had trusted us with all their hearts. Or show them up to those they had convinced of our mettle. I guess when something is really important, you go for it with every breath in your body, no matter the odds.

    By about 9pm on the 13th, we were done writing and testing. This was our last card. Our final roll of the dice. If this failed…well, better not to think about it. We re-opened login and held our breaths. 50 users, 100…300…500…as word spread that users could sign in, so did the number of simultaneous users increase. 1000…1500…2500…3000…3500. Average server load had maxed out at 0.5%. User’s were still logging on by the second. And the servers were still chewing through requests like no man’s business. If you were on 4G, you couldn’t say your name before the site loaded (you still can’t). We had dodged a bullet!

    What was next? Pay everyone due for withdrawals. Except we couldn’t. We had set things up in a way that made us accessible to everyone who needed access to us, so our bank had already sent officials the previous day to confirm that we weren’t trying, or even planning to pull a Houdini. Obviously, the complaints had reached them. But when they saw the physical state of things around here, and went through our transaction records, it was clear as day that our hearts and souls revolved around one thing. And it wasn’t “running away”. By early evening on the third day, we received the news that our accounts had been unfrozen.

    We still had an obstacle to surmount. Transfers on Paystack had been suspended, as we had found out the previous day. And we had received the email response we published in our previous post. There was nothing to do now but wait for the phone call from Paystack. It came in by about 7:30pm on Saturday, 14.12.2019, and lasted about 35 minutes. We could tell that this situation had caused them a real headache, with users emailing, tweeting, and probably calling, in droves. They asked many questions. We answered. They made it clear that there was a huge chance our business would be deactivated on Paystack due to the shitton of complaints they had received in the past two days or so. We dared to hope against hope. We still don’t blame them. It’s hard enough dealing with customer requests about one’s own business. So, for just one of the businesses using their service to have given them so much of a headache couldn’t have been funny. And it could have been worse if we’d actually had some funny business in our plans then or for the future.

    We provided certain documents and particulars they requested after the call. But not before we were informed we’d get a response by Monday. Now, anyone who had initiated a withdrawal right before or after the server incidence knows it didn’t play out that way. By 7:45pm on Sunday, transfers to thousands of users were underway. By 9pm, everyone who had made a withdrawal before then had been paid. Order had been restored. We didn’t know what happened, but we were grateful it had happened.

    We’ve spent the past few days improving and fixing any bugs that may have remained.

    Now, there have been some complaints after the fact. Like complaints about the new interface. So, let’s discuss that for a bit. Why some would complain that their activity balance (now Ad Credits) was being debited, even when you’ve never had an activity balance before now, and your main balance was being credited in usual fashion, and we told you we were still tweaking things, is beyond us. But again, there’s nowt as strange as folk, eh?

    Ad Credits are meant for publishing your own ads directly from your accounts. We noticed that most of us own or are involved in businesses on the side. And we thought to encourage and help you get some exposure by giving you some ad credits to start with. Alas, it was abused. We had posts of animals and bare chests and paper and legit products and mucky products and services and whatnot. Not exactly what we thought you’d do with it. The end result and experience for other users was an eyesore. So, we disabled ad publishing for a little while, and began cleaning things up.

    By the time you read this, ad publishing would have been re-enabled. But before you make another post, there’s something you need to know:

    We’re implementing a zero-tolerance policy on ads posted. There’s a new “Report post” feature (tap the three dots under a post to see it). As the S****m is slowly becoming the biggest part of the Racksterly experience, everyone has a responsibility to ensure only high quality posts are allowed, for one another. So, if you see a post that shouldn’t be there, report it. If a post is reported by enough people (we’ve set “enough people” to a small number of people), not only will the ad be removed, but its owner’s Racksterly account will also be disabled. Permanently. Shitty posts will not be tolerated. If you have a legitimate business or service to advertise, you have nothing to worry about. Just take the time to prepare a nice image or video (video ad publishing from your account is now available!), and write a nice description and title, and you’re good to go. Oh, and don’t come looking for a refund if your account is disabled for a truly shitty post. You won’t get it. Post something useful, or post nothing at all.

    By the way, speaking of refunds, when we saw the number of sliding tackles that had been made on our Facebook Page, we thought we’d have to make thousands of refunds. We haven’t had up to 20 requests. Weird, no?

    Everyone’s ad credits have been reset to zero. When you want to publish a post, you can simply top up your ad credits (now you know what the top-up feature is for). Then, you can create a post from the ad credits in your ad credits balance.

    There are some posts that aren’t allowed on Racksterly. Let’s address those:

    S******y explicit/violent content is not allowed. In fact, pretty much anything you wouldn’t let your kid catch you looking at is not welcome.

    Political ads are cash-cows for platforms that thrive on providing publicity. However, we won’t be accepting political ads on our platform, for what should be obvious reasons. And if those reasons aren’t obvious to you, then you’ve probably been asleep the past few years. Here’s some cold water.

    Spammy, scammy, or misleading content are all not allowed. Neither is news. Please do not advertise news articles.

    Products, businesses and services that pass the above tests are fine, pending when we update the list (we’ll let you know when we do).

    We promised to compensate you for the days you lost while you couldn’t use our service, and we have. It wasn’t the most comfortable of decisions, but a promise is a promise. If you still haven’t been compensated, kindly get in touch with us and we’ll take care of it.

    We’re sorry for ever putting your integrity in doubt before those you introduced into our family. Even though we pulled through, you should never have been in that situation. We’re really sorry.

    Thank you for trusting and believing.

    We love you. For always.

    PS: We still don’t have a Twitter handle.

  6. George Post author

    We have a responsibility to you to let you know when stuff happens behind the scenes that could affect your experience, no matter what it is. And to be truthful about it.

    Most of the withdrawals from yesterday were completed successfully. However, from about we’re-not-exactly-sure-when yesterday, our transfers on Paystack were put on hold. Your emails alerted us to the situation, even though at first we thought the banks’ servers had something to do with it.

    Periodically, Paystack’s automated systems put businesses’ transfers on hold when certain transaction limits are exceeded. Then, the business’s managers are required to send an email to notify Paystack of the situation so they can manually review the account and remove the hold. This happens once in a while with us, and it usually doesn’t take more than a few hours for the hold to be lifted. But not this time. And we’re not entirely sure our transfers are on hold this time for the usual reasons.

    We’ve sent an email. Four, in fact. And there’s been no response. Throughout yesterday up until now. So we can’t even say what exactly is causing the situation. It may not be unrelated to what we mentioned to you in our last update, though.

    Now, a bit of what’s been happening lately.

    It’s obvious to anyone who cares to peer into the future that our model requires some serious tweaking if we intend to stand the test of time. The current model works, for now, but ensuring longevity is something we owe to you who have trusted us. Paystack brought this up as an issue, and we asked for time to work things out, even though we’re yet to get a response. We’ve been on it since our last update, which is why this page has been a bit quiet on our end. There’s a lot to do, and little to say. Unfortunately, some things just take time.

    At this point in time, there isn’t much we can do but wait for a response from Paystack. We’ll let you know once we receive one. Hopefully, a positive one.

    We’re really sorry to those whose withdrawals are still pending. You can be sure you’ll receive your money as soon as we make headway.

    Love.

    PS: We understand that you find these holds increasingly frustrating. It is important, however, that you understand Paystack is only trying to ensure your money is safe (even though there are certainly not-so-inconvenient ways they could have gone about it), so do not go flooding their support channels to force their hand. Let’s give them time to come to a decision, so we can resolve this once and for all.

  7. George Post author

    We received an email from Paystack a moment ago.

    We’re migrating our payments integration elsewhere as we speak, so we’ll need a bit of time. Please be patient.

    Once we’re done, we’ll let you know, and give you the full gist as to what happened – you won’t fucking believe this.

  8. George Post author

    Hello Fam,

    We’ve switched to Flutterwave, and as of this moment, all implementations (payments and transfers) are complete. You probably already know this as you were able to make payments yesterday.

    As it stands ,however, Flutterwave is carrying out compliance checks on our business before we can be fully operational, so, for now, payments and transfers are temporarily inactive. This means we’re now waiting just as you are.

    What this also means is if you made a payment and are yet to receive value, that’s because we/our servers are unable to verify the transaction status or do pretty much anything else for the duration of the compliance checks, and you only need wait. Same goes for withdrawals.

    We’ll let you know how this pans out. Your patience is deeply appreciated.

  9. George Post author

    We’ve been in touch with the Flutterwave team throughout the week. And late last night, we had a final face-to-face with the team.

    We should have an official decision by the end of the day.

    And please stop bombarding the Flutterwave team with emails. It’s only made things more difficult for us – it’s as though you’re giving them a taste of things to come if they decide to work with us and something goes wrong, and this could make a big difference in whatever their decision turns out to be.

    We’ll let you know once we hear from them.

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